A leading business school's whole alumni list was allegedly emailed by an IAS officer over a Zomato spill.
Regarding a Zomato spill, an IAS official allegedly sent an email to every alumnus of a prestigious business school asking for the contact information of a senior Zomato executive. Opinion has been divided when a screenshot of the email appeared on the social media site X.The X account that initially shared the screenshot claims that the IAS official is a graduate of the business management program. The bureaucrat was criticized by the "Corporate Majboor" X account for repeatedly requesting the contact information of a senior Zomato manager via the alumni mailing list.
The X account added, "If you were wondering how our IAS officers operate, this guy joins IAS after graduating from B-School just to bombard the mailing list with the most wahiyat (nonsense) concerns."
The email of the IAS officer
The IAS official and B-school alumnus wrote in his email that a family member in Gurgaon had a spilling problem when placing an order on Zomato. Nevertheless, neither Zomato nor the eatery from which they placed their order accepted accountability for the event.
In his claimed email to his old batchmates, the IAS official stated, "I need the contact details of a senior Zomato manager responsible for delivery and restaurant listings."
This relates to my family member's recent Zomato order from Chicago Pizza in Gurgaon, where the soft drinks leaked because of inadequate wrapping. He clarified that neither the restaurant owner nor the Zomato chat help would accept accountability, placing the blame on the delivery worker.
"The restaurant denied any fault and even said, 'If you want to complain about us to Zomato, go ahead,'" the official said, despite the obvious packing issue.
HT.com has not independently confirmed that this information is accurate.
The IAS officer's name was blurred out by the X account when sharing the screenshot.
The responses
The email caused controversy on X, with some people arguing that an IAS officer utilizing the resources available to him to handle a complaint was perfectly acceptable. But some referred to it as a misuse of authority.
"Just think of the emails he'll be sending to his employees there if he can mail this to his batch!" One X user wrote.
Another said, "Because bureaucrats are neither elected nor answerable, they give up power in a democracy."
But according to a third X user: "So? What's wrong with it? He's on it, which is good. Services are not provided for free; you must pay for them. Since he can make things right for even more clients, I appreciate him for doing this.
"Bahut shi kiya, these delivery apps have started to suck lately, they will keep shifting responsibility and god forbid you have to talk to their customer care," said another X user, echoing his sentiments. You may find this to be the most wahiyat issue, but this is undoubtedly the most wahiyat customer service because it constantly goes to an automated voice.
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