In Q3FY25, Zaggle's net profit increased 33%, and the company increased its FY25 sales growth forecast to 58–63%.

Higher program fees helped drive revenue growth, as evidenced by Zaggle's 69% increase in Q3FY25 revenue to ₹336.4 crore. After-tax profit rose by 33%. The business intends to grow its AI chatbot in order to improve customer service and preserve profits while expanding quickly.

In Q3FY25, Zaggle Prepaid Ocean Services reported a 69% increase in revenue year over year, hitting ₹336.4 crore. During the quarter, net profit increased by 33% year over year to ₹20.2 crore.

Program fees from its enlarged prepaid and credit card portfolio increased by 54%, and Propel income increased by 86% as a result of increased spending during the holiday season.

Founder Raj P. Narayanam emphasized the importance of automation powered by artificial intelligence (AI) in increasing productivity during a post-earnings investor call. Up to 60% of consumer inquiries were effectively resolved by Razbot, Zaggle's AI chatbot, without the need for human assistance.

"Zaggle intends to increase efficiency and extend the deployment of this chatbot throughout its range of products," he stated.

The business increased its FY25 topline growth forecast to 58–63%. "We continue to focus on protecting and growing our margins over time, even as we rapidly grow our topline," Narayanam stated.

In the investor call, Zaggle CEO and MD Avinash Godkhindi stated, "We anticipate growth rapidly going forward with our platform approach on the back of new client additions along with much higher cross-sell in our existing clients."

Over the next two to three years, the business anticipates that program fees will expand at the fastest rate.

Godkhindi stated that it "opens up engagement on our app" in response to an analyst's question about the implications of the Reserve Bank of India's recent statement permitting prepaid cards to make UPI payments via third-party applications. The business was working toward qualifying, even though he acknowledged that there were still steps the company needed to take.

Zaggle was established in 2011 and offers SaaS-based fintech solutions for companies in the areas of rewards, payments, and cost management. The business provides services to a number of industries, including manufacturing, FMCG, healthcare, technology, and BFSI. As of December 31, 2024, the fintech company had serviced over 3.16 million consumers and issued over 50 million prepaid cards through its banking partners.